Frequently Asked questions
Getting an accurate ring size is very important. The easiest way is to go to any jewelry store and ask them to measure it for you. If you are on base, go to the PX/BX or NEX and find the jewelry counter. Alternatively you can down load the ring sizer. Remember all gold and silver rings can be re-sized but Warriorlyte cannot.
Yes. If a design is not already available please contact us at [email protected] and we can custom make it. This includes side panels, stone designs and bezels.
Yes, all side panel and stone designs can be used for both male and female rings as well as all ring styles (Classic, Stadium and Oval). It is also possible to mix branches, for example, have an Army design on the left panel and a Navy design on the right panel.
You can make changes to your ring design and specifications within 7 days of placing your order at no charge.
After 7 days design changes may still be possible but will incur a redesign fee (minimum $49.00) to cover additional design work and manufacturing adjustments.
Ring size changes can be made up to 14 days of placing your at no charge for Warriorlyte metal options.
(for 925 sterling silver, Solis 6K, 10, 14 & 18k gold metal options ring size can be changed at any time).
After 14 days have elapsed significant design & manufacturing work will have been completed therefore changes may no longer be possible.
Yes, you can get your ring sent to an APO or FPO address.
Production time is approximately 45 days.
Express production is available for a fee. Email us at [email protected] for details.
When your ring is shipped you will receive notification from the USPS with shipping details and tracking number.
Warrior Rings – Terms & Conditions
Effective Date: 01 July 2026
These Terms & Conditions ("Terms") govern the purchase of products from Warrior Rings LLC ("Warrior Rings", "we", "our" or "us") through our website.
By placing an order with Warrior Rings, you acknowledge that you have read, understood and agree to be bound by these Terms. If you do not agree to these Terms, you should not place an order through our website.
These Terms should be read together with our Privacy Policy, Warranty Policy and any other policies published on our website that are expressly incorporated by reference.
1. Order Confirmation and Customer Review
After an order has been placed, the customer will receive an Order Confirmation and Specification Summary("Summary") by email setting out the ring specifications and personalised details submitted with the order.
It is the customer's responsibility to promptly review the Summary to ensure that all specifications and personalised details are accurate before the manufacturing process reaches a stage where changes are no longer possible.
Customers should carefully verify all information.
If any information is incorrect or requires amendment, the customer must notify Warrior Rings as soon as reasonably possible.
If the customer does not notify Warrior Rings of any errors or requested amendments before the manufacturing process commences, the ring may be manufactured in accordance with the Summary.
Warrior Rings will not be responsible for errors or omissions contained within the customer's submitted order or the Summary where the customer has not notified Warrior Rings of the error before the manufacturing process commences.
Unless Warrior Rings receives notice of any corrections or amendments, the manufacturing process may commence without further notice.
Any requested changes after an order has been placed will be subject to the Design Changes policy set out in these Terms.
2. Design Changes
Customers may request changes to the design or specifications contained in the Order Confirmation and Specification Summarywithin 7 days of placing their order without incurring a redesign fee.
Any increase or decrease in the cost of the ring resulting from changes to the selected metal, gemstones, ring dimensions or other product options will be charged or credited separately from any applicable redesign fee.
After the initial 7-day period, design changes may still be possible; however, a minimum redesign fee of USD $49.00 will apply to cover the additional design work, administration, manufacturing planning and manufacturing adjustments associated with the requested changes. More substantial design changes may incur a higher redesign fee where additional work is required.
Once 14 days have elapsed from the date the order was placed, significant design and manufacturing work will have been completed. As a result, further design changes may no longer be possible. Where changes can be accommodated, additional redesign and manufacturing charges may apply, including where the requested changes require the manufacturing process to recommence.
Ring size changes are exempt from the redesign fee and may be requested within 14 days of placing the order without incurring a redesign fee.
After this period, ring size changes may no longer be possible prior to completion of the manufacturing process and may instead be covered under Warrior Rings' Lifetime Resizing Policy, where applicable.
Warrior Rings reserves the right to refuse further design changes where repeated or excessive changes are unreasonable or would materially disrupt the design or manufacturing process.
3. Cancellation Policy
As every Warrior Ring is custom designed and manufactured to the customer's individual specifications, work on each order commences shortly after it is placed. For this reason, cancellation rights are limited in accordance with this policy.
3.1 Cancellation Within 24 HoursOrders cancelled within 24 hours of being placed are eligible for a full refund.
3.2 Cancellation After 24 Hours and Within 14 DaysOrders cancelled more than 24 hours after being placed, but within 14 days, may be cancelled subject to a cancellation fee.
The applicable cancellation fee will be retained by Warrior Rings to recover costs already incurred, including design work, administration, manufacturing planning, supplier commitments where applicable, and other work completed prior to cancellation.
The cancellation fee will vary depending on the stage of the order and will be no less than USD $114.00 and no more than USD $299.00.
Any remaining balance paid by the customer will be refunded to the original payment method.
3.3 Cancellation After 14 DaysOnce 14 days have elapsed from the date the order was placed, the order will be well advanced in the manufacturing process and significant design and manufacturing work will have been completed.
For this reason, orders cannot be cancelled and no refund will be available after this time.
3.4 Re-ordering Following CancellationIf an order is cancelled and subsequently placed again, Warrior Rings reserves the right to charge the current advertised price applicable at the time the new order is placed.
3.5 Consumer RightsNothing contained in this Cancellation Policy limits or excludes any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
4. Shipping Terms & Conditions
4.1 Shipping InsuranceShipping insurance options are available during checkout to help protect your purchase while it is in transit.
USPS Priority Mail includes limited insurance (typically up to USD $100, subject to USPS terms and conditions). As Warrior Rings manufactures high-value custom jewellery, we strongly recommend purchasing full shipping insurance for all orders.
4.2 Transfer of RiskAll orders are carefully inspected, packaged and delivered to the selected shipping carrier in good condition.
Subject to applicable law, the risk of loss, theft, damage or delay transfers to the customer once the shipment has been accepted by the shipping carrier.
4.3 Uninsured ShipmentsIf the customer chooses not to purchase full shipping insurance, they acknowledge and accept that any compensation available for loss, theft or damage during transit may be limited to the insurance provided by the shipping carrier.
Any loss exceeding the carrier's available insurance coverage will be the responsibility of the customer.
4.4 Lost, Damaged or Delayed ShipmentsIf a shipment is lost, damaged or significantly delayed during transit, the customer should notify Warrior Rings as soon as reasonably possible.
Warrior Rings will provide reasonable assistance in communicating with the shipping carrier and, where applicable, in submitting an insurance claim.
Where a shipment is not fully insured, any compensation available will be limited to the amount recoverable from the shipping carrier under its applicable insurance coverage and policies.
4.5 Shipping Carrier ResponsibilityShipping services are provided by independent third-party carriers.
While Warrior Rings takes reasonable care in preparing and dispatching every order, delivery times are estimates only and cannot be guaranteed. Warrior Rings is not responsible for delays, loss, theft or damage occurring after the shipment has been accepted by the shipping carrier, except where required by applicable law.
Customers are responsible for ensuring that the shipping address provided when placing an order is complete and accurate.
Warrior Rings is not responsible for shipments that are delayed, misdelivered or returned due to incorrect or incomplete address information provided by the customer.
Any additional shipping, handling or administrative costs incurred in reshipping an order will be the responsibility of the customer.
4.7 Signature ConfirmationFor the security of high-value orders, shipments may require a signature upon delivery.
Where signature confirmation has been obtained by the shipping carrier, the shipment will be deemed delivered.
4.8 International ShipmentsCustomers are responsible for all customs duties, import duties, VAT, GST, brokerage fees, local taxes and any other government charges imposed by the destination country.
These charges are not included in the purchase price or shipping charges unless expressly stated.
Customs inspections, clearance procedures and resulting delays are outside the control of Warrior Rings and do not constitute grounds for cancellation, refund or compensation.
4.9 Returned ShipmentsIf an order is returned to Warrior Rings because of an incorrect or incomplete delivery address, failure to collect the shipment, refusal to accept delivery, or failure to pay applicable customs duties, taxes or other import charges, the customer will be responsible for all return shipping charges, customs charges and the cost of reshipping the order.
5. Warranty and Returns
Warrior Rings takes pride in the quality and craftsmanship of its products and provides a Lifetime Warranty against defects in materials and workmanship, subject to the terms of our Warranty Policy.
The full details of our Lifetime Warranty, including coverage, exclusions and the process for making a warranty claim, are set out in our separate Warranty Policy, which forms part of these Terms.
5.1 Custom-Made ProductsEvery Warrior Ring is custom designed and manufactured to the customer's individual specifications.
Accordingly, products cannot be returned or refunded due to:
- Change of mind
- Personal preference
- Incorrect information provided by the customer
- Errors not reported in accordance with Section 1 (Order Confirmation and Customer Review)
- Approved or unreported specifications contained in the Order Confirmation and Specification Summary
- Normal variations inherent in the custom manufacturing process
If a product contains a manufacturing defect or does not match the specifications contained in the customer's Order Confirmation and Specification Summary, Warrior Rings will, at its discretion and in accordance with the Warranty Policy:
- Repair the product. or
- Replace the product.
Each Warrior Ring is individually manufactured and finished by skilled craftspeople. Slight variations in the appearance of precious metals, gemstones, finishes, engraving depth, stone colour, texture and other cosmetic characteristics may occur due to the handcrafted nature of the manufacturing process and the natural characteristics of the materials used.
Such variations are normal, are not considered manufacturing defects and do not constitute grounds for a return, refund or warranty claim.
5.4 Warranty ExclusionsUnless otherwise provided under applicable consumer protection laws or the Warranty Policy, the Lifetime Warranty does not cover:
- Normal wear and tear
- Scratches, dents or cosmetic damage arising from normal use
- Accidental damage
- Misuse or abuse
- Loss or theft
- Damage caused by unauthorised alterations, repairs or resizing performed by a third party
- Damage resulting from failure to properly care for the product
No product may be returned without the prior authorisation of Warrior Rings.
Where a return is authorised under the Warranty Policy or applicable consumer protection laws, customers must follow the return instructions provided by Warrior Rings.
6. Limitation of Liability
To the fullest extent permitted by applicable law, Warrior Rings shall not be liable for any indirect, incidental, consequential, special, exemplary or punitive damages arising out of or relating to the purchase, manufacture, shipment or use of any product.
Except where liability cannot legally be excluded or limited, Warrior Rings' total liability arising from or relating to any order shall not exceed the amount paid by the customer for that order.
Nothing in these Terms excludes, restricts or limits any liability or consumer rights that cannot lawfully be excluded or limited under applicable consumer protection laws.
Warrior Rings is not responsible for delays, interruptions or failure to perform its obligations where such delay or failure is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, severe weather, acts of government, labour disputes, supply chain disruptions, shortages of materials, transportation delays, pandemics or other events beyond its reasonable control.
7. Pricing Errors
Warrior Rings makes every reasonable effort to ensure that product descriptions, specifications, pricing and other information displayed on our website are accurate.
However, despite these efforts, errors may occasionally occur. In the event of an obvious pricing error, typographical error, product description error or other incorrect information, Warrior Rings reserves the right to correct the error and, where necessary, cancel or refuse any affected order.
If payment has already been received for an order affected by such an error, Warrior Rings will promptly notify the customer and provide the option to:
- Proceed with the order at the correct price or with the corrected information, or
- Cancel the order and receive a full refund of any amounts paid.
Warrior Rings will not be liable for any loss arising solely from the correction of an obvious pricing or administrative error.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws applicable to Warrior Rings LLC, without regard to any conflict of law principles.
Any dispute arising out of or relating to these Terms or the purchase of any product from Warrior Rings shall be resolved in accordance with the applicable laws and jurisdiction governing Warrior Rings LLC, except where otherwise required by applicable consumer protection laws.
Nothing in these Terms limits or excludes any rights or remedies that cannot lawfully be excluded or limited under applicable consumer protection laws.